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Frequently Asked Questions

「Pre-Order Products」

What is a Pre-Order?

Products are generally available to order from the Manufacturer several Months before they officially release. This is to allow stores in Japan to order the quantities they desire and give the Manufacturers an idea of the quantity they will need to produce.

We are given access to this list of products, therefore we can offer many items for Pre-Order. By Pre-Ordering a product you can ensure you will get the item, as the quantity you order will be ordered specifically for you.

What is a Pre-Order Deadline?

With the aforementioned Pre-Order lists, every product is given a deadline for when it can be ordered. This is to allow the manufacturer time to create the needed products. Generally this deadline is very strict but in some cases we are still able to order products which have reached their deadline.

Can Pre-Orders be cancelled after ordering?

You are complete free to cancel your Pre-Order before the deadline has been reached. Once the deadline has passed, we are tied into ordering the product you have Pre-Ordered. Due to this, we can no longer take requests to cancel and refund the product. In some very rare cases we may be able to make exceptions, please contact us if you have any queries.

For more details on our Pre-Orders, please refer to the follow page: PRE-ORDER INFORMATION

Do you accept deposits for Pre-Orders?

We accept a 25% Deposit on selected items in our store. If a product is available for a deposit, you will be able to select the option on the product page. We might be able to make an exception for a certain product that we do not yet accept deposits for; please contact us for more information.

Why are some release dates listed as just a Month?

The majority of products do not normally include a Release Date by default. In most cases only the release month is revealed, with additional information being given closer to the product's release. In the event you have placed a Pre-Order and the Release Date is announced, you will receive an Email informing you of this change.

Can I Pre-Order a product after the deadline has passed?

Although a majority of products are no longer available once the Pre-Order Deadline has passed, we can sometimes put in an additional request to order a product. If there is an item that you would like to query whether or not we can order for you, please contact us.

Will Pre-Order products become 'In-Stock'?

Although we do order our own reserve of products to sell on our site and at conventions we attend, there are a large amount of products that we only order based on the number of Pre-Orders. This is due to the overwhelming amount of products that are available to be ordered. To avoid disappointment we do not recommend waiting for a Pre-Order product to arrive In-Stock.

Will there be additional charges required once the product has released?

All Shipping and Import Charges are included within the price of the product ordered. If the order is under £50, the shipping charge will be charged when your order. Once the item has released you will not have any additional payments to make. The only exception to this is if you have paid for your Pre-Order with a deposit, of which we will contact you with the additional request.

What happens if I order In-Stock and Pre-Order items within the same order?

Orders will only be completed once every product within the order has been released. In the event you have included In-Stock items with your Pre-Order, the In-Stock items will not be shipped until the release of the Pre-Order product, at which point they will be shipped together. Please order In-Stock items separately if they are required before the Pre-Order product is released.

 

「Shipping and Handling」

What Shipping Methods do you offer?

We offer three main shipping methods depending on the size of your order. With a smaller order containing items small enough to fit into a Large Letter, we offer Royal Mail 1st Class and Royal Mail 1st Class Signed For. We also offer Tracked Shipping with MyHermes on all orders.

How quickly will my order be dispatched upon ordering?

As soon as an order is received, we immediately begin preparations for shipment. In most cases we are able to get orders shipped the same day that they have been made. At the latest you can expect shipment within 24 Hours of your order.

Where is my order dispatched from?

We are a UK Based Company, so you can be assured that all orders are dispatched from the UK. We have already Imported our products into the UK, so we can promise that you will never receive any additional charges, such as Import Charges, on any of our products.